Return and Refund Policy

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1. Returns and Exchanges:

At The Positive Shop, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free return and exchange policy within [number of days, e.g., 30 days] from the date of purchase. To initiate a return or exchange, please follow these guidelines:

1.1. Eligibility:

• Items must be in their original condition, unworn, and with all original tags attached.
• Personalized and customized items may not be eligible for return unless they are defective or damaged upon receipt.

1.2. Return Process:

1. Contact our Customer Support team at [email address] to request a Return Authorization (RA) number.
2. Clearly mark the RA number on the outside of the package.
3. Pack the item securely in its original packaging or a similar box.
4. Include a copy of the packing slip or order confirmation email inside the package.
5. Mail the return to the address provided with the RA number.

1.3. Refunds and Exchanges:

• Refunds will be issued to the original payment method used for the purchase within [number of days, e.g., 7-10 business days] after we receive the returned item.
• If you wish to exchange an item, please indicate your desired replacement item when requesting the RA number. We will process the exchange once we receive the returned item.

2. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receipt. We will arrange for a replacement or issue a full refund, including shipping costs, for the damaged or defective item.

3. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.

4. Contact Us:

If you have any questions or need assistance with your return, please contact our Customer Support team at [email address].

5. Policy Updates:

The Positive Shop reserves the right to update or modify this Return and Refund Policy at any time. Please review this policy periodically for any changes.

By making a purchase from The Positive Shop, you acknowledge and agree to this Return and Refund Policy.